Refunds and Cancellations
We want you to be completely satisfied with your purchase, which is why we offer a 90-Day, 100% Satisfaction Guarantee on your first purchase.
If you find that the materials are not to your complete satisfaction after trying them for at least 30 days, feel free to request a refund within 90 days of purchase.
Here’s how it works…
Contact our Returns Department at 800-240-7963. We will provide you with instructions based on which products you ordered. To serve you and other customers better, we would love to know your reason for requesting a refund, although a reason is not required for a return.
Once you have spoken with our returns department, please ship your products to:
Tru Energy Returns
Order ID: [put your order ID]
4820 Capital Ave NE
Aberdeen, SD 57401
Please include your name, address, phone and Order ID with your return.
Physical products must be returned to the above address in order to be eligible for a refund of the original purchase price.
Electronic and digital documents must be deleted from any electronic storage, such as a computer or phone, after the refund is provided.
A refund will be provided for the product purchase price, less any shipping and handling and purchase protection fees.
In some cases, we may offer the option of adding buySAFE purchase protection to your order, for just pennies per product. We are unable to refund buySAFE if you added it to your purchase, since you became eligible to file a purchase protection claim through buySAFE immediately after making your purchase. However, the buySAFE purchase is a minimal cost and offers many of our customers peace of mind with their online purchase. (Visit https://www.buysafe.com for more information on your benefits.)
Refunds will be made back to the original purchase method.
If you have questions regarding the renewal date on a membership or subscription, please refer to the product description on your email receipt. Most subscriptions renew monthly. You may cancel your next renewal anytime before the renewal date by calling 800-240-7963, or emailing firstname.lastname@example.org.